Q. How do I track my order?
Enter your tracking number on our Track My Order page (link provided in your shipping confirmation email).
Tracking updates may take 24–48 hours after dispatch to appear.
If your number doesn’t work or you can’t find it, email us at help.clearweekend@outlook.com and we’ll assist you.
Q. What are your shipping options and prices?
We offer the following shipping options:
Standard Shipping: $5.90 USD
Estimated delivery in 4–15 business days
Express Shipping: $11.90 USD
Estimated delivery in 1–4 business days after processing
Includes priority handling
Delivery times are estimates and begin after your order has been processed and handed to the carrier.
Business days exclude weekends and public holidays.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Q. How long will my order take to arrive?
Please allow 3–5 business days for processing before shipping.
Processing time is separate from shipping time and should be added to the estimated delivery window.
Once dispatched, delivery typically takes:
USA Standard Shipping: 4–15 business days
USA Express Shipping: 1–4 business days after processing
International Orders: 7–21 business days, depending on destination and carrier
During peak seasons, holidays, or promotional periods, both processing and shipping times may take slightly longer than usual.
Q. Do you ship internationally and what about customs delays?
Yes, we ship worldwide and provide tracking once available.
Customs inspections and local import processes are beyond our control and may cause delays.
If your package shows no tracking updates for more than 30–60 business days, contact us at help.clearweekend@outlook.com for assistance or a replacement shipment.
Q. What’s the difference between processing time and shipping time?
Processing time is the period we need to verify your order, prepare your items, and hand them to the carrier (typically 3–5 business days).
Shipping time begins once the carrier receives your package and starts the delivery process.
Tracking information may take 24–48 hours to begin updating after dispatch.
Q. My package is late—what should I do?
Delays may occur due to carrier backlogs, weather, customs inspections, or peak seasons.
Please check your tracking link first for the latest updates.
If there have been no scans for more than 30 business days (domestic) or 60 business days (international), email help.clearweekend@outlook.com and we’ll take care of it.
Q. Can I cancel or change my order?
Orders cannot be cancelled once processing has begun.
If you contact us before processing, we’ll do our best to accommodate your request.
Please note that cancellations may incur a $20 transaction fee per order.
To request a cancellation, email help.clearweekend@outlook.com as soon as possible with your order number.
Q. What is your return window and what condition must items be in?
You have 30 days from the date of delivery to request a return.
Items must be unused, unopened, and in their original packaging with all tags and seals intact.
A receipt or proof of purchase is required for all returns.
Q. How do I start a return?
Email help.clearweekend@outlook.com with your order number and the reason for your return.
If approved, we’ll send you a return label and detailed instructions.
Please contact us before sending anything back — unauthorized returns may be delayed or declined.
Q. What should I do if my item is damaged, defective, or incorrect?
Please inspect your items upon delivery.
If you receive a damaged, defective, or incorrect product, email help.clearweekend@outlook.com with your order number and clear photos of the issue (including packaging if possible).
We’ll review promptly and arrange a replacement or refund.
Q. Which items are non-returnable?
For hygiene and safety reasons, we cannot accept returns of:
Opened bedding or cushion products
Items with visible signs of use
Sale or clearance products
If you’re unsure, please contact us before returning your item.
Q. Can I exchange an item?
The fastest way to get what you want is to return the original item first and then place a new order.
Once the return is accepted and in transit, we’ll process it according to our policy.
Q. Do you offer a 14-day cooling-off period for EU orders?
Yes. For merchandise shipped into the European Union, you may cancel or return within 14 days for any reason.
Items must still be unused, in original condition with tags and packaging, and you must provide proof of purchase.
Q. When will I receive my refund?
Once we receive and inspect your returned item, we’ll notify you of approval.
If approved, a refund will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days since approval and you haven’t received your refund, please email help.clearweekend@outlook.com.
Q. Other questions?
For all other inquiries, please email us at help.clearweekend@outlook.com.
We typically respond within 24–72 business hours and always do our best to help.